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889 Roosevelt Trail, Windham, Maine

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Frequently Asked Questions

Store Hours:

Tuesday through Sunday – 11am-5pm

Monday – Closed

1. Alcoholic Beverages. Ethanol is the component in alcoholic beverages that can be toxic when an excessive amount is ingested. Pets are much smaller than us and can be highly affected by small amounts of alcohol. Exercise caution when drinks and pets are together. Toxicity can cause a wide variety of signs and symptoms, and may result in death. Signs may include odor of alcohol on the animal’s breath, staggering, behavioral changes, excitement, depression, increased urination, slow respiratory rate or cardiac arrest and death.

2. Apples, Apricots, Cherries, Peaches and Plums.ÂIngestion of large amounts of stems, seeds and leaves of these fruits can be toxic. They contain a cyanide type compound and signs of toxicity include apprehension, dilated pupils, difficulty breathing, hyperventilation and shock.

3. Grapes and Raisins . So far, about 10 dogs poisoned by grapes and raisins have been officially reported to the ASPCA Animal Poison Control Center. The amount of grapes or raisins ingested has been between 9 ounces to 2 pounds, and dogs ingesting these large amounts have developed kidney failure. Aggressive, and sometimes prolonged, treatment may be necessary to give the affected dog a chance at survival; without treatment death is possible. Despite testing, the reason for the kidney failure and the amount necessary for toxicity remains unknown. For now, any dog that ingests large amounts of grapes or raisins should be treated aggressively, so contact your veterinarian immediately if ingestion has occurred.

4. Baking Powder and Baking Soda. Baking soda and baking powder are both leavening agents. A leavening agent is a common ingredient in baked goods that produces a gas causing batter and dough to rise. Baking soda is simply sodium bicarbonate. Baking powder consists of baking soda and an acid, usually cream of tartar, calcium acid phosphate, sodium aluminum sulfate or a mixture of the three. Ingestion of large amounts of baking soda or baking powder can lead to electrolyte abnormalities (low potassium, low calcium and/or high sodium), congestive heart failure or muscle spasms.

5. Chocolate. Chocolate, in addition to having a high fat content, contains caffeine and theobromine. These two compounds are nervous system stimulants and can be toxic to your dog in high amounts. The levels of caffeine and theobromine vary between different types of chocolate. For example, white chocolate has the lowest concentration of stimulants and baking chocolate or cacao beans have the highest concentration. Depending on the type of chocolate ingested and the amount eaten, various problems can occur.

6. Coffee (grounds and beans). Coffee grounds or beans can cause “caffeine” toxicity in dogs.

7. Fatty Foods. Dogs love rich fatty foods. They often get these foods as treats, leftovers or from getting into the trash. Fatty foods can cause pancreatitis  in any pet except miniature or toy poodles. Cocker spaniels and miniature schnauzers are particularly prone to pancreatitis. The dog may become very sick very quickly.

8. Dairy Products . Dairy products are not highly dangerous but can pose problems for two reasons. Dairy products have a high fat content, and like other fatty foods, they could cause pancreatitis. The second danger is that pets digest dairy products poorly.

9. Macadamia Nuts.ÂMacadamia nuts, also called the Queensland or Australia nut, can be toxic … but we don’t know why. The reason may be a mystery, but the evidence is clear. As few as six to 40 macadamia nuts have been shown to cause severe toxic symptoms in dogs.

10. Moldy or Spoiled Food . Dogs love to get into the trash. A medical problem arises when the trash contains moldy or spoiled food. In addition to food poisoning, some pets can develop tremors related to the ingestion of certain molds.

11. Nutmeg.ÂYou may not realize this but high levels of nutmeg can be toxic – even fatal. The toxicity principle is not well understood, but signs of toxicity include tremors, seizures, nervous system abnormalities and death.

12. Onions or Garlic . Dogs and cats lack the enzyme necessary to properly digest onions. A dog or cat that eats onions may experience gas, vomiting, diarrhea or severe gastrointestinal distress. All forms of onion and garlic are problematic, including raw, dehydrated, cooked or powder.ed forms. If large amounts of onion or garlic are ingested, or if onions are a part of your dog’s daily diet, the red blood cells may become fragile and break apart.

13. Xylitol (sugar substitute). Xylitol is a sweetener made from sugar-alcohol.It is found in sugar-free human food products, such as chewing gum and candy.

14. Yeast Dough . When ingested, bread or yeast dough will “rise” in your dog’s stomach just as rises in bread. This creates two problems. The dough often expands to many times its original size while inside your dog’s stomach, causing your dog’s stomach to expand as well. As the dough rises and ferments, alcohol is produced which can cause “alcohol toxicity.”

I don’t want to pay $600.00 for a dog! I’d rather have the $150.00 dog from the paper.

The purchase price of a dog is one of the smallest investments! After you buy the dog, you still have many years of paying for feeding, vet checks, etc. That “bargain” Golden Retriever puppy becomes less of a good deal when, at 10 months of age, you find that the dog needs $3000.00 worth of surgery for hip dysplasia. The “cheap” Chihuahua isn’t such a bargain when it grows up to be a temperamentally-unstable kid-biter.

1. Pet-Proof Your Home.

Prevent common accidents in your home by pet-proofing! Check your home for possible poisons, toxins and plants that your pet can get in to. Common dangers include antifreeze, rat or mouse bait, slug bait, medications, drugs, electrical cords, paper shredders, and insecticides. Remove access to children’s toys, strings or small objects that can be chewed on or swallowed.

2. Check Collars.

Check your pet’s neck at least weekly to make sure the collar is not too loose or too tight … and that it’s still there.

3. Make Sure Your Pet Is IdentifiedÂ.

Pets can lose their collar and in many case their “identification” along with it. Tags can fall off. Consider having a microchip placed for permanent identification. A tag is very important if your dog is hit or runs away. It is the best and fastest way to get you in touch with your pet in the case of an emergenc

4. Keep Dogs Supervised.

The safest approach for allowing your dog out is by taking him on a leash! This way you can not only monitor what they are getting into but also watch their urine and bowel movements for abnormalities. The next safest thing for dogs is a fenced-in yard. Monitor the yard and fence frequently for problems such as loose boards, open trash and other dangers. Keep pets inside in extreme cold or hot temperatures.


5.  Don’t Let your Dog Ride in an Open Truck Bed .

Dogs that are allowed to ride in open bed pick up trucks are the frequent victims of trauma. Sudden starts, stops, and turns can toss your pet onto the highway where it can get hit by oncoming traffic.

6.  Keep Head and Paws Inside.

Dogs love to stick their heads out open windows however the wind, insects and debris in the air can hit your pet. Many pets are taken to emergency hospitals after something hits their eyes or face.

7.  Know What to Do and Who to Call .

Find out if your veterinarian does emergency work after hours or where your closest emergency hospital is located. Know the numbers and directions just in case you need it. Call anytime you have a pet concern!

Rule Number One:

This is The Most Important Rule – If you don’t catch your puppy doing it – then don’t punish him for it!

Rule Number Two:

Praise your puppy when things go right. Don’t let this be a situation where your only action is saying “No”.  If they do it right – let them know!

Methods of house training:

1.Inside (Papers or Pads):

Starting Inside:  you can put down papers or pretreated pads, encouraging them to use these areas for going to the bathroom. The pads are scented with a chemical that attracts the puppy to use them. Whenever you see them starting into their “pre-potty pattern,” such as walking around and sniffing the floor, you gently pick them up without talking and carry them over to the papers/pad and then praise them when they go to the bathroom (Rule 2).

When all goes well and they are using the papers consistently, the papers are either moved closer to the door and/or another set is placed outside. The transition is made from concentrating the toilet habits to one spot inside the home to one spot outside the home. Finally, the papers inside are eliminated. The only problem with this method is that for a period of time it encourages the animal to eliminate inside the home. In our experience, house training may take longer when this method is used.

2.Crate Training:

The second popular method of house training involves the use of a crate or cage. The animal is placed in a cage that is just large enough to be a bed. Dogs do not like to soil their beds because they would be forced to lay in the mess. It works, and while in these confines, most pups will control their bladder and bowels for a longer time than we would expect. Young puppies, at 8 or 9 weeks of age can often last for 7 or 8 hours, however, we would never recommend leaving them unattended in a crate for that long in most circumstances.

During housebreaking, whenever the puppy is inside the home but cannot be watched, he is placed in the crate. This might be while you are cooking, reading to the children, or even away from the home. The last thing you do before you put the puppy in the crate is take him outside to his favorite spot. The first thing you do when you take the animal out of the crate is another trip outside. No food or water goes in the crate, just a blanket and maybe a chew toy to occupy his time. Overnight is definitely crate time. As your faith in the puppy grows, leave him out for longer and longer periods of time.

Most people do not recognize an important advantage of crate training. It does more than just stop the animal from messing in the house. The puppy learns that when the urge to urinate or defecate occurs, he can hold it.  This is thought to be the main reason why puppies that have gone through crate training have fewer mistakes later on.

Crates are useful throughout a dog’s life and it would be nice if you did not have to keep buying more as he grows. That is not necessary. Simply purchase a cage that will be big enough for him as an adult, but choose a model that  has a divider panelÂ.  You can adjust the position of the panel so that the space inside the cage available to the pet can grow as he does.

Using too large of a crate can often cause long term problems. The puppy will go to one corner of the cage and urinate or defecate. After a while, he will then run through it tracking it all over the cage. If this is allowed to continue, the instincts about not soiling his bed or lying in the mess will be forgotten and the puppy will soon be doing it every day when placed in the crate. Now a house training method has turned into a behavioral problem as the puppy’s newly-formed hygienic habits becomes his way of life.

3.Constant Supervision:

The last method involves no papers, pads, or crates. Rather, you chose to spend all the time necessary with the puppy. This works very well for people who live and work in their homes, retired persons, or in situations where the owners are always with the animal. Whenever they see the puppy doing his “pre-potty pattern” they hustle him outside. It is important that the dog is watched at all times and that no mistakes are allowed to occur. This method has less room for error, as there is nothing like a cage to restrict the animal’s urges, nor is there a place for him to relieve himself such as on the papers or pad. When he is taken outside, watch the puppy closely and as soon as all goes as planned, he should be praised and then brought back inside immediately. You want the dog to understand that the purpose for going outside was to go to the bathroom. Do not start playing, make it a trip for a reason. Verbal communications help this method and we will discuss them soon. For those with the time, this is a good method. We still recommend having a crate available as a backup when the owners have to be away from the animal.

Verbal cues

Specific verbal communications will also help the two of you understand what is desired. It is an excellent idea to always use a word when it is time to head to the bathroom. We like “Outside?” Remember that whenever you use a verbal command or signal, it is important that everybody in the family always uses the same wordÂin the same way. Think of the word “Outside” in this situation not only as a question you are asking the pup, but also as an indication that you want to go there. Some dogs may get into the habit of going to the door when they want to go outside. This is great when it happens but it is not as common as some believe. We have found that it is better to use verbal commands to initiate this sort of activity rather than waiting for the puppy to learn this behavior on his own. It seems like your consistent use of a word or phrase like “Outside” will cause the puppy to come to you rather than the door when he needs to go outside.

Once outside, we try to encourage the pup to get on with the act in question. We use the phrase “Do your numbers.” . Others use ‘Do It,’ ‘Potty,’ or ‘Hurry Up.’ As soon as they eliminate, it is very important to praise them with a “Good Dog” and then come back inside immediately. Again, make this trip that started outside with a specific word “Outside” be for a purpose. If we are taking the pup out to play with a ball or go for a walk we will not use this word even if we know they will eliminate while we are outside.

When an ‘accident’ happens

If you do not catch your puppy doing it, then do not punish him for it! We do not care what someone else may tell you or what you read, if you find a mess that was left when you were not there, clean it up and forget it.

Discipline will not help because unless you catch the puppy in the act, he will have no idea what the scolding is for.they are not thinking about what they did in the past Your puppy has urinated and defecated hundreds of times before he met you. Puppies are just like our children. Unless something was really fun (and a repetitious act like going to the bathroom is not), . They are thinking about what they can do in the future. At this point in his life a puppy’s memory is very, very poor.

Anyway, let us face it. It was your fault, not the pup’s. If you had been watching, you would have noticed the puppy suddenly walking or running around in circles with his nose down smelling for the perfect spot to go to the bathroom. It may vary a little from pup to pup but they always show their own “pre-potty pattern” before the act.

The same should be said as to your first reaction when you actually catch them in the act of urinating or defecating. It is your fault, you were not watching for or paying attention to the signals. Do not get mad. Quickly, but calmly pick them upÂand without raising your voice sternly say “No.” Carry them outside or to their papers. It will help to push their tail down while you are carrying them as this will often help them to stop urinating or defecating any more.

They are going to be excited when you get them outside or to the papers, but stay there with them a while and if they finish the job, reward them with simple praise like “Good Dog.” followed by a treat.

If you want house training to go quickly, regardless of the method you use, spend as much time as possible with your puppy.

Feeding and house training

The feeding schedule you use can help or hinder housebreaking. You will soon notice that puppies will need to go outside soon after they wake and also within 30 to 40 minutes after eating.ÂBe consistent when you feed the animal so you can predict when they need to relieve themselves. Plan your trips outside around these patterns.

All of this may seem simple, and it really is. The keys are that it will take time and you must be consistent. And, of course, you must never lose your temper or even get excited.

Spontaneous or submissive urination

Puppies may spontaneously urinate when excited. This may be when they first see you, at meeting a new dog, or when they are scared. It is often referred to as submissive or excitement urination. Do not discipline the puppy for this, as it is something they cannot control. Simply ignore it and clean up the mess. If you do not overreact, they will usually outgrow this between 4 and 7 months of age.

OUR PUPPIES HAVE AT LEAST THE FOLLOWING INOCULATIONS AND DEWORMINGSÂ(Approx. $350 – $450 in vet care):

-Intra Trac IIIÂ2 series of kennel coughs.

-DA2P & CPV canine distemper, adenovirus type 2, parainfluenza, parvo modified live, corona killed virus.

-Galaxy DA2PPvL (7-way) canine distemper, adenovirus type 2, hepatitis, parainfluenza, parvo modified live, lepto killed vaccine. If the puppy is here for a few weeks the puppy will receive Galaxy DA2PPV.

-NeoPar modified live virus vaccine for use against canine parvovirus.

-Dewormings:ÂPyrantel 3 doses, Panacure, Droncit, Marquis, Panacur (5 days), and Fenbendazole (5 days).

We keep up with all inoculations while the puppie is in our care so depending on the age of the puppy when it goes home, more inoculations may have to be administered.

Puppies need 6 – 7 series of vaccinationsÂin their first year to be fully immunized.  It is recommended that they have: 2 kennel cough inoculations, 3 distemper shots with a combination leptospirosis and a parvovirus inoculation.  Some vets also require 2 series of lyme tick shots.  Dewormings are also recommended to prevent parasites.  We also recommend that you have your puppy microchipped for lost prevention.  Our puppies have already been microchipped.

You need to find out what series of inoculations have been given before you purchase the puppy.  Many puppies 8 or 9 weeks old from a breeder/kennel only have their first series of shots and one deworming.  Puppies 8 – 10 weeks old require multiple visits to the veterinarian because inoculations can only be given in 2 to 4 weeks intervals until they are 12- 16 weeks old.  If you have to pay for these additional visits it will cost roughly $600 or more depending on your veterinarian.  (The average cost for an office visit + inoculation + dewormings = roughly $100 to $125).